Knowledge bases

Last updated: Monday, 16 September 2024

Repositories or databases that store and organise information, data, and knowledge related to a specific topic, product, service, or organisation.

Relies on structured data.

A self-service resource. Examples: FAQs, how-to guides or tutorials, product manuals, policies and procedures, video guides and interactive walkthroughs.

  • [?] How does a knowledge base relate to and/or differ from other information artifacts like databases or documents?
  • [?] Could oral storytelling traditions be conceptualised as a form of knowledge base?

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